Three
weeks ago I received a text message from Mazda to remind me that my car is now
almost half a year old and / or maybe I had already 10,000 km driven and if I
wanted to make an appointment for a check-up.
Very
normal. A kind of ‘health’ check-up of the car. Regular maintenance is a must
and serves safety as well. Good to get a reminder.
I made an
appointment for February 7th. I was told it took at least two hours of time.
OK. 6 February in the morning I got a call from the garage to tell me again of
the appointment.
I was
fifteen minutes early and was warmly welcomed by a gentleman in Mazda uniform
with a list on which I could fill in any wishes and defects. I was invited to
go inside the waiting room of the garage and was given the opportunity for free
lunch, coffee, soft drinks, pastries, etc .. A movie, in English with Thai
subtitle, was shown in a kind of small cinema in the waiting room. Regularly a
nice young lady checked if I wanted something to eat or drink and after I asked
for something, she brought it neatly.
On a
screen I could see, indicated with lights in red, orange, yellow and green, the
progress of maintenance of my car and through a large glass wall to the
workshop I could see how technicians worked on it. After more than an hour technical
works, repairs and the changing of various oils etc. (red), the screen (orange)
indicated that the car went to the quality check. Then a yellow light came on
in the screen in the waiting room to announce the car went to the carwash. Never
had that experience before with any car I had in The Netherlands. Washed from
the outside and inside and dry cleaned the entire engine compartment. The rims
specially brushed and the tires blacked / greased again.
After a
total of two hours someone came to pick me up and I was introduced to a, so it
seemed, brand new car. The bonnet open and I got an explanation about
everything and what was done and which (synthetic) oils were replaced.
5 lists
of quality checks were shown to me and explained and I had to sign afterwards
and of course pay.
I was
escorted to my car again and a gentleman from the Mazda accounting department
and a lady from customer relations accompanied me to the car, thanked me,
wished me a safe trip and hoped to see me again and waved at me from the stairs
of the showroom.
All together
for 1.875 Thai Baht, about not even 50 Euro.
Talking
about customer and product care.
Viriya
Mazda in Chiang Mai, TOP service !!!
Gangey Gruma (Frans Captijn)
Captijn Insight. Catalyst in developing tranquility & in-sight to get in a sustainable way real connection, purpose, pleasure and flow in life, love, family, business, career and work again.
No comments:
Post a Comment