Great service from my Thai dentist. That's another way to do it.

Just like in the Netherlands, also here in Thailand, every six months I go to the dentist for my, as I always call it, periodic maintenance. Already seven years I use the same clinic. (https://www.facebook.com/RROMDDENTALCLINIC). Check & Clean and most of the time the dentist will immediately do minor treatments that are needed. My daughter Carlien also goes to the same clinic here when she comes to visit me from Perth (Australia).

Last week I discovered my last periodical check was from eight months ago. Two months later than normal. I just forgot to make an appointment.

Sundaymorning, November 3, on my way to church I passed the clinic. They were open as usual on Sundays and I walked in to make an appointment. Great, they just got free space the next day at 7 pm. Very quick.

It is a modern and busy clinic where six dentists practice and orthodontics is also done.

I was early last Monday evening. Measure blood pressure and wait in the filled waiting room.

Just after seven, "Khun Frans" was picked up. Entry of the treatment room always is a bit of a party because the entire chair has to be (automatically) rebuilt. 1.91 Meters high, most Thai don't reach. Two assistants and when everything was ready I got a green surgical cloth, with a hole in it for my mouth, over my head. Spotlight switched on and… checking. Feeling, pricking, fiddling, spraying with air and water (at least that is how it feels) and after a thorough inspection the rag went off again.

I received a compliment. Everything looked perfect and even cleaning would be nonsense. “My compliments. Your teeth are in excellent condition and you take great care of them. For me you can go home again. I don't have to do anything about this. If you get complaints then you know where to find us and otherwise, I would like to see you again in six months."

Really? Can I go home again? Nothing to do? Yep!

And at a quarter past seven I got on my scooter again on my way home.

Slightly surprised, I left the clinic again and greeted the friendly receptionist in her surgical cloths.

When I got home, I thought about whether I had understood everything correctly. I did not need any dental cleaning (who knows because I have been taking almost no sugar anymore for months), but work was done on me and didn’t I see things were immediately cleaned when I left?

It actually felt nice but not quite right.

And so, I decided to go back on Tuesday afternoon at five o'clock. The same receptionist in new operating clothes. I asked my question. She laughed kindly and said: “No, you don't have to pay anything. It's fine this way. See you in half a year. "
So in fact I only had to pay my own 'call-out costs' ;). 

Look, that's what I call great service. That's another way to do it…

Gangey Gruma (Frans Captijn)
email: captijninsight@gmail.com 

Foto blog: http://franscaptijnhisworld.blogspot.com

Captijn Insight. Catalyst in developing tranquility & in-sight to get in a sustainable way real connection, purpose, pleasure and flow in life, love, family, business, career and work again.